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ITO/BPO Service Contents Summary

 Dalian Hi-Think Computer Technology, Corp’s ITO/BPO business, is dedicated to supplying customers IT system maintenance service.  It also provides various outsourcing services including operation procedure outsourcing service, with main services including: The call center operation service, the backstage processing service, the data graphic processing service, IT system maintain service, the running monitor and operation, and the data central agency business. The service objective of DHC ITO/BPO operation is to supply national and international customer’s high-quality, professional services which support various languages (Japanese, English, Korean, and Chinese). DHC relies on taking advantage of its numerous specialists’ year round operation managements experience.  It can provide the quantity body for the customer to have custom-made, the specialization and the performance price compared to the good operation service. (Based on this, providing a reliable Quality Assurance Process for the customer, DHC can grantees a customized operation service can be delivered)DHC has a collection of customer service: the IT system, ITO/BPO and the IT service operation management and so on.  Multi-domain’s professional personnel, The use of standardization’s operation management flow and the advanced equipment and tools, to develop into the home the most outstanding specialized operation to serve the provider.
DHC’s ITO/BPO and IT service team have many technical staff with 6 SIGMA, ITIL and other management certificate.  Through professional training there has been extensive experience in server, network, database, middleware, application system, following the ISO9001, ISO27001, ISO20000, COPC international standard to perform the business management.

ITO Services


DHC’s ITO services as following: IT system build and maintenance service, Helpdesk, Data center replace service (including operational Monitoring and operations) and software maintenance service.

 

ITO Service Model

 

BPO Service

DHC’s BPO service includes: Call Center operating services, backend business processing services and data & graphics input services.

 

BPO Service Model

DHC Service Model as follows:

 



 
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