DHC-Recording Quality Testing System

DHC based on many years experience of building Call Center, developed a DHC-Recording system. It can achieve full automatic recording, call center recording of the call records of each seat and save related information to provide a basis for service quality audit. DHC-Recording can also provide client API interface, and corporate with third-party products actively, and realize the accurate recording, playback (with the telephone channel and sound card), the recording quality regulation, and compressed coding. In addition, it has improved document management, search, compression, backup, and other functions.
Working together with DHC-Recording software is the recording quality testing software tools and recording playback software. Call Center administrators can use the quality testing software to complete various recording functional management, playback recording, evaluate operators service quality, or retrieve specific sound recordings, handling special events. In addition to playback recording software serves the administrator, it could serve seats. After the completion of seats application and playback recording’s integration, operators can apply to listen to the recordings online, the seats application will automatically dial a specific channel to complete voice playback without taking off the headphones, or operators may also call the system prompted access number to complete the recording playback.

►Supporting Multiple System Connection Method
⇒High resistance line (without interference) (both digital and analog phone will do)
⇒Work Meeting (may be with interference)
⇒General IVR on-line recording (within the board card plan)
⇒On the seat card recording
⇒Collecting IP network data (within IP voice plan, pure software realization, easy to realize the long-range seats)
⇒Distributed recording (install the client software and hardware in the operators’ desk, data collection)
► Recording Control Method
⇒Support on-line real-time recording⇒Separate time automatic recording⇒Manual control recording
►Various Trigger Methods
►Real-Time Monitoring
►Various Playback Methods
⇒Machine Playback
⇒Client Playback
⇒Call-in Playback
⇒Call-out Playback
⇒Converted into WAV format from sound card playback
►Support a variety of conditions under the standard or non-standard communication lines.
►Alarm function, such as lack of storage space and system errors.
►Special numbers not recorded.
►Provide related statistical information.
►Seats application and recording system integration.
⇒Operator self-examination of previous recording or current day related single sound recording.
⇒Developers can customize the business related recording search function, such as search by customer code.