New Telecom business support system (For short: NGi-BSS) follows the TMF NGOS standard. It uses the object-oriented analysis and design method, comprehensively based on the J2EE technology’s multi-layer architecture and EAI technology to completely independent design development which realizes seamless integration and standardized interface design method. This design has realized entire telecommunication marketing service, order form dispatch production service, resources allocation management and operating decisions support function which included public phone business, data business ,web renting business ,value-added business and so on.
The system is a comprehensive system combined with products, marketing and services.
The system has the features as below: Unified customer module, relationship management, flexible configuration, business process automatic and customized, multi-level operating statistics, reporting, decision-making Support, highly flexible system expandability and maintenance.
Focus on the unified telecommunications industry OSS / BSS platform, the system reduce the production cost, increase productivity, accelerate the development of new business and improve customer satisfaction, greatly improve the operation, service, production and management levels for the business operators.

  • General business management module:Management of product ordering, sales and other ways (including remote sales), customer service (advisory management, complaints management, breakdown reporting management and initiative customer contact management.
  • Cost management modules:the ability to call billing system for charges module to management fees and fees checking, including fees for one-time costs of the charges.
  • Process management modules: Achieve the management of the modeling, implementation, monitoring and related orders processing for the production.
  • Construction management module: Specific production operations management towards the opening business of the user.
  • Network resource management modules: Carries on the management to the network resource data, realizes the resources assign-in-advance function or the release function.
  • Marketing resource management modules: Implementation of the marketing category cards and terminal equipment storage management.
  • Customer information management module: Achieve unified management of customer information.
  • Customer appraisal management module: Customer loyalty, credit, and membership accumulation information management.
  • Service quality management module: SLA management, QoS monitoring and evaluating management.
  • Product management modules: product development, planning, pricing and product catalogue management.
  • Partners’ management module: partner information management, contract management, partner inquiry notification and management.
  • Channel management module: achieving sales of products to customers, providing various services.
  • Onsite network development project management module: Completes the function for project information management, process management, obtains the income information, and tracks the dynamic project development analyze function to show the data in all directions.
  • General Statistics inquiry module: Implement the integrated customer service system with the various subsystems of the data for statistical functions.
  • Interface management module: Interface monitor and configure.
  • System security management module:Certification and operational management of the employees, clients, partners to achieve monitoring and statistical analysis functions
  • System maintenance management module:Knowledge management, organization management, system parameter maintenance and message management.



  • Follow the relevant norms or standards
    Follow TMF Etom module which about the business process framework and SID public Information module, and it follows system structure which set up by China Netcom group. 
  • System applies advanced and mature technology
The application software applied the three-tire architectures, support the XML to exchange the message, absorbed the rich experience from the related vendors. And it applied the advanced and mature software and hardware platform and the related standard as the foundation of the system.
  • System can be flexibly integrated with other systems
Based on the standard industrial technology, the system can easily integrate with other system. It supports the different exchange ways which included database tables, file system, information flow, WEB SERVICES and so on.
  • Modular system design
  • The system easy to maintenance and upgrade
  • The system has good expansibility
  • The system interface is friendly and easy to operate
  • Timely
It can complete the large data capacity processing, implement the different rank of data according to different timely request and it can provide the better management with the higher level of real-time business processing.
  • The system has no relationship with the platform
The system has the good cross system platform ability to adapt many kinds of mainstream platform, database platform and interspace platform.
  • Security and reliability of the system
The system can provide many kinds of inspection and processing methods to ensure the accuracy of the system by the security, consistent and highly reliable data. It applied the corresponding security and reliable strategies to the mainframe, database, networks, and applications to ensure the Security and reliability of the system.